FAQ - Frequently Asked Questions

Please review the following information for our most Frequently Asked Questions. If you have a question that is not included in the section below, please contact us using our contact form. Thank you.


Who Is American Emergency Kits?

American Emergency Kits is a leading provider of high-quality emergency kits, food and survival gear.  We cannot prevent disasters but we are dedicated to helping our customers make it through the tough times which will come. We look forward to working with your company to provide lifesaving tools to your customers.

For more information about Who Is American Emergency Kits, visit our About Us Page


How long have you been in business?

American Emergency Kits has been in business since 2014. 


What should my emergency preparedness kit contain?

The type of survival kit your select will be entirely dependent on your personal needs. At the very least, every home should have a few basics. These items will be especially helpful in the event of a power outage of any sort, especially if you are unable to leave your home due to weather or safety reasons. Please see our emergency tips for what your kit should contain. 


How Do I Place an Order?

Placing an order can be done quickly and easily on our website, by adding the products you would like to order "to your cart" and then "checking out." During the checkout sequence, you will have the chance to input your billing info, your customer's shipping info, and any other specifics. After you have successfully submitted your order, you will immediately receive a confirmation number, and an email receipt. 


Is My Personal Information Secure?

Yes. We use Secure Sockets Layer (SSL) technology that provides you with the safest, most secure online shopping experience possible. SSL technology enables encryption (scrambling) of sensitive customer information, including passwords and credit card numbers, during your online transactions. The checkout on our site is secured with SSL technology so your personal information stays safe and out of malicious hands 


How Can I Pay for My Orders?

American Emergency Kits orders can be paid for using a valid debit/credit card through our secure online payment gateway checkout. You may also order by phone. 


How soon does American Emergency Kits ship out orders?

We are dedicated to shipping all orders we receive as fast as possible. We usually ship all orders within 48 hours but we usually claim 2-5 business days just to be safe. 


Which shipping providers does American Emergency Kits use?

At this time, American Emergency Kits ships all orders less than 150 pounds via UPS. Orders over 150 pounds are considered freight, and will ship via the best method available. For these orders, the American Emergency Kits team will follow up with you directly after your purchase to verify individual details. 


What is the Shelf Life of Your Kits?

The shelf life of our products will differ depending on the product. The shelf live for each kit is listed on the description page of product. Most of our Emergency Food Supply Kits are designed to last 20 or more years. Our emergency survival kits can last for much longer given you replace any of the food and water once they expire in about 5 to 6 years. 


What Type of Payments do You Accept?

We accept credit cards (Visa, Master Card, American Express and Discover), checks and purchase orders. We also accept purchase order from schools, municipalities, government agencies, police and fire departments, public institutions, and industrial and commercial companies. If you are an international customer outside of the U.S and Canada wire transfers only. 


Can you build a custom a kit for me?

Yes. We can design a custom kit that meets your specific needs and requirements. If you would like to have specific items in your kit, please let us know and we will give you a custom quote for your kit. 


Do you offer volume or bulk discounts on orders?

Yes. Please all, email or call us with the items and quantities you are interested in and we will get you a written quote. 


Do you ship internationally?

Yes. Our American Emergency Kits website is set-up to only handle orders shipped within the United States and Canada via UPS or USPS. Please note that all customs, duties, taxes and fees are the responsibility of the customer or receiving party. If you would like to ship to any other country, please call or email us for a shipping quote. Some of products have restrictions and cannot be shipped outside of the U.S. 


What is your return policy?

Customer satisfaction is very important to us. If you are not satisfied with your purchase, please contact us for a return authorization. You can get a full refund or exchange less the shipping costs within 30 days. There is a restocking fee of 15% on all returns. Customers are responsible for return shipping charges.  


Do you manufacture your own products?

No. All of our products come directly from their original manufacturer or distributor. We only sell the highest quality and well know brands. If you have a special request for a product you don't see, let us know.


Do you have a guarantee/warranty?

American Emergency Kits has a 100% Satisfaction Guarantee. If there is an issue with product, contact us within 30 days of product receipt, and we will give you details on the return/exchange. 


Where can I view your terms and conditions?

Our terms and conditions can be viewed here.


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